ETicket

From Fishcakes Wiki

Jump to: navigation, search

Edit Menu

  • Icon_Open_Source_20px.png Open Source
  • OS Guidelines
    Guide to using Open Source software with advice on specific solutions.
  • OS Software
    List of Open Source software with notes and links.
  • ActiveCollab
    Setting up and using ActiveCollab Project Management Groupware.
  • eTicket
    Setting up and using eTicket online support system.
  • phpMyFAQ
    Setting up and configuring FAQ CMS.
  • PhpList
    Configuring a Mailing List with bounce processing.
Edit Menu

Image:Icon_Open_Source_40px.png eTicket

This page contains info about using the eTicket online support ticket system.

Contents

About eTicket

eTicket is an open source PHP-based electronic support ticket system based on osTicket (defunct), that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website.

Installing eTicket

Requirements: web server with PHP4+ and MySQL4+.

Before you start the auto install you must prepair your environment as follows:

  1. Download the latest version of eTicket
  2. Extract all files and folders from the compressed download file
  3. Upload the contents to an appropriate directory on your webserver (eg: /public_html/helpdesk/)
  4. Create a MySQL database using either command line or phpMyAdmin
  5. Change permissions for settings.php<code> and <code>automail.pl<code> to 666.
  6. Visit the install path, i.e. <code>http://www.yoursite.com/helpdesk/ and follow the on-screen instructions.
  7. Change permissions for settings.php<code> to 666 and <code>automail.pl<code> to 755.
  8. If you want attachments enabled you MUST chmod 666 your attachments directory
  9. REMOVE the "install" directory from your server before you continue
  10. Login to the admin area to configure the helpdesk
  11. Setup email handling using the piping or pop3 method
  12. If you intend on using the pipe method, make sure you have SpamAssassin configured first


Image:Icon Resources 20px.png Open Source Resources

Open Source Review Sites

  • cmsmatrix.org — CMS Matrix community site which uses a form to select up to 10 content management tools to compare at once.
  • opensourcecms.com — Open Source CMS community site with reviews and ratings of almost every free CMS there is. Including Demos!
  • osalt.com — Open Source as Alternative — find open source software alternatives to well-known commercial software
  • dmoz.org Open Source Directory Project — list of os software applications by category.

Open Source Magazine Sites

  • cmswire.com — CMS Wire web magazine dedicated to all things content management and some things just plain geeky.
  • openadvantage.org — Open Advantage — West Midlands Open Source support centre with good articles and Exponent review.
  • Open Source reduces risk and cost — article on US GSA (General Services Administration) opting for open source.

Retrieved from "http://wiki.fishcakes.biz/ETicket"
Personal tools